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FAQ

Frequently Asked Questions

Looking for quick answers about our steel products, ordering process, or delivery options? Below are some of the most common questions our clients ask.

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Still unsure or need more details? Our team is happy to help—get in touch today and we’ll guide you through your options.

Amity Pacific supplies a wide range of steel products including coils, plates, pipes, structural steel (such as beams, angles, channels, and bars), and stainless steel components. Our product range is designed to meet the needs of construction, manufacturing, engineering, and industrial clients.

Absolutely. We understand that every project has unique requirements. Our team works closely with suppliers to provide tailored steel solutions—whether it's specific grades, coatings, finishes, or custom cuts and sizes.

We have long-standing relationships with reputable steel mills across Asia and beyond. Our global sourcing network ensures consistent quality, competitive pricing, and a secure supply chain, backed by all necessary compliance and certification documentation.

Lead times vary based on the product type and quantity, but standard orders are typically delivered within 3 to 6 weeks. We also offer expedited options and provide tracking updates throughout the shipping and delivery process.

Yes, we manage end-to-end logistics for our clients, including shipping, customs clearance, and final delivery. Whether you're ordering in bulk or need phased deliveries, our logistics partners ensure your steel products arrive safely and on schedule.

Need assistance with placing a steel order or exploring custom product options? Our team is here to help you choose the right solution for your project needs.

Already placed an order? Submit a ticket for updates on shipping, logistics, or delivery timelines. We’re committed to keeping your supply chain moving.

Help Center

Don’t hesitate to contact us for expert guidance

At Amity Pacific, we pride ourselves on providing responsive and informed customer service. Whether you need help selecting the right steel grade, managing international logistics, or solving a technical challenge, our dedicated support team is just a message away. We work with you to ensure your business continues to operate efficiently—with the materials and insight you need to succeed.

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